Mutabloom support

Last updated: 12 October 2026

Where my garden is kept, and iCloud

Your save is a file in Mutabloom's own storage on your iPhone. It is written as you play, so there is no save button and nothing to lose by force-quitting.

If you are signed in to iCloud with iCloud Drive on, the game also keeps a copy in the private iCloud container iOS gives it, in your iCloud account. That is what carries the garden to a new phone: sign in to the same Apple Account, install Mutabloom, and it picks up where the last device left off. We cannot read that file — see the privacy policy.

A few things worth knowing about sync:

• It needs a network. If you play offline on one device and then on another before the first has been online, the two gardens have genuinely diverged, and the game keeps the more advanced one rather than silently discarding progress.
• It is not a backup service. If you delete the app and also delete its iCloud data, the garden is gone and we cannot recover it, because we never had it.
• When the two have diverged, the game tells you. If a garden from another device replaced the one on this phone, Settings inside the game says so and says when — and a copy of the garden that was replaced is kept on the device.
• You can turn it off in iOS Settings → your name → iCloud → Saved to iCloud → Mutabloom, and the game will keep the save on the device only. Everything in the game keeps working; the Settings screen inside Mutabloom will tell you sync is off rather than quietly doing nothing.

Restoring a purchase

Open Settings → Restore Purchases inside the game. Purchases are tied to your Apple Account, not to a device or to any account of ours, so this works on any device you are signed in on and after any reinstall.

If a purchase does not come back, check that the device is signed in to the same Apple Account you bought it with — that is nearly always the answer — then email us with the date of the purchase. Apple's receipt email has everything we need. Refunds are Apple's to give, at reportaproblem.apple.com.

I bought Remove Ads and I am still being offered ads

That is intentional, and it is worth explaining properly rather than leaving you to conclude you were cheated.

Those are rewards, not tolls. If buying Remove Ads switched them off, the purchase would quietly take away free gems, free seeds and free boosts from the people who paid for it. Nobody presses a rewarded button by accident: it says what you get, and nothing happens until you press it.

If an interstitial appears after you have bought Remove Ads, that is a fault and we want to hear about it. Remove Ads takes effect immediately — there is no relaunch to wait for. Run Restore Purchases and check that the Purchases section of Settings shows Remove Ads as owned; if it does and an interstitial still appeared, tell us and we will fix it.

The first time you open Mutabloom

Mutabloom opens on a short welcome screen — the wordmark, a line about the game, and a Start your garden button — rather than dropping you straight into a garden. It says there that the game is free and paid for by adverts.

Tapping that button is when the permission questions happen: in Europe, Google's consent form about what may be stored on your device for advertising, and then Apple's prompt asking whether adverts may be chosen for you. Either answer gives you the whole game, every reward and the same prices — the answer only changes how the adverts are picked. Both are yours to change later, and the privacy policy sets out exactly what each one does.

You will not see that screen again once you have answered. It comes back only if you reinstall the game or reset tracking permissions in iOS Settings.

Where is the thing this page just described?

Probably not missing — not unlocked yet. Mutabloom opens up over your first few sessions rather than putting everything on screen at once, so several of the answers below describe features a brand-new garden does not have. Harvesting is what raises your Gardener Level, and the level is shown in the top bar of every screen.

• Level 5 — the Journal.
• Level 6 — pets and eggs, and your first Common egg is free.
• Level 7 — daily quests and the harvest streak.
• Level 8 — the optional rewarded videos, the ones that pay you. The full-screen adverts are governed separately and not by your level: they never appear in your first couple of sessions, they are capped every day, and Remove Ads takes them away for good.
• Level 10 — the Daily Sprint, the Game Center sign-in offer, and the Lock Screen and Dynamic Island activities.
• Level 12 — the cosmetics shop, share cards and titles.

Game Center is the one exception: if you say "not now" to the offer at Level 10, you can still turn it on at any time from the game's Settings screen.

Streaks, and how not to lose one

Any harvest you make keeps the streak alive for that day, including one you tap from a Live Activity on the Lock Screen — you do not have to open the game. It does not care how much you harvest: one plant counts. What your pets pick for you while you are away does not count, and neither does a comeback gift. The streak is a record of you turning up.

• Streak Freeze covers a day you miss. You get one free every week, it applies itself automatically the moment a day would otherwise be lost, and you can hold more — buy one with gems, or take one from a rewarded video once a week. You never have to remember to use one; the game spends it for you.
• Streak Repair is the second chance, for up to 48 hours after a streak breaks, for gems or a couple of rewarded videos.
• Turn on the Streak reminder in the game's notification settings and it will tell you before the day runs out rather than after.

If a streak broke while a freeze was sitting unused, that is a bug. Tell us the date and we will look.

Offline earnings, and why they stop

The cap is on the whole garden, not only on your pets. While the app is closed Mutabloom credits up to a fixed stretch of everything — growth, weather, and the plants your pets pick for you — so a plant that needs longer than the cap will not finish while you are away:

• 4 hours by default.
• +4 hours on top, once a day, from a rewarded video.

Come back after two days and you get the cap, not two days' worth. The cap exists so that the game is a garden you visit rather than a spreadsheet that punishes you for having a life, and so that the "while you were away" screen stays a pleasant surprise instead of the only way to play.

When your pets brought something in while you were away, the recap offers one rewarded video to double it. Once per return, and skipping it costs you nothing you had. You will not see the offer before Gardener Level 8, or on a return where nothing was harvested for you.

Changing your device clock does not create earnings. The game checks wall-clock time against how long the device has actually been running and caps anything implausible.

Egg odds

Every egg that costs gems shows its drop rates in full, on the purchase screen, before you spend anything, and you can reopen that table from the See the odds link beside any egg in the shop, or on the Starter Pack that contains one. Common, Rare, Epic and Legendary eggs each have their own published table.

Nothing in Mutabloom is a paid loot box in disguise: gems are earned by playing as well as bought, eggs are one of the things you can spend them on, and the odds are the same whichever way you got the gems.

Turning things off

• Notifications — Harvest, Streak, Weather and Gift reminders each have their own switch inside the game, and iOS Settings turns off the lot.
• Live Activities — the garden on the Lock Screen and in the Dynamic Island is opt-in, and the same switch turns it back off.
• Sound — switchable in the game. Haptics and motion follow your iPhone's own settings rather than having switches of their own: Mutabloom honours Reduce Motion automatically, without being asked, and haptics stop when you turn off vibration in iOS Settings → Accessibility → Touch.
• Advertising choices — Settings → Privacy Options in the game reopens the consent form wherever one applies to you, and iOS Settings → Privacy & Security → Tracking is where you change your tracking answer.

Deleting your data

Deleting the app removes the save on the device. To remove the iCloud copy too, go to iOS Settings → your name → iCloud → Manage Account Storage and delete Mutabloom's data there.

Delete the app first, then the iCloud data — in that order. While Mutabloom is still installed it keeps its iCloud copy up to date, so data deleted from underneath a running game simply comes back.

Game Center achievements and leaderboard entries belong to your Game Center account rather than to the app, so they survive deleting the game; Apple's Game Center settings are where you manage them.

For anything else — analytics, crash reports, a request under the GDPR, the UK GDPR or a US state privacy law — email info@crindustries.xyz and say what you want deleted. The privacy policy lists everything that exists to delete, which is a short list on purpose.

Reporting an ad

If an ad shows you something inappropriate, screenshot it while it is on screen, then use Settings → Report an ad in the game to send it to us. Tell us roughly when it happened. Every ad in Mutabloom comes from Google, and passing the report on is what gets that advertiser blocked for everybody playing.

A note on the numbers

The caps, timings and prices on this page are the ones version 1.0 ships with, and version 1.0 reads every one of them out of the app rather than from a server. If one of them changes it changes in an app update, this page changes with it, and the date at the top moves.